Black Pearl Snake on Outdoor Kitchen Noble Gold Island

Frequently Asked Questions

What is the standard Counter Top replacement process?

The following is an overview of the sequence of events of a typical job and is helpful information for anyone considering or installing new counters.

Although this outline focuses on kitchen counters the process is the same or similar for most installations.

Process:

Once you have a Job Confirmation, the countertop project goes through the production steps of templating, fabrication, tear out and installation. Tear out and installation occur on the same day.

Template:

When we arrive for templating, we ask that you have cleared your countertops and keep the work area free of any objects. This will help us to finish the template efficiently, and will also protect your items from any dust or damage. Templates usually take a couple of hours. In the templating process, we make a Digital pattern of your cabinets. During this phase:
• All sinks/cooktops/faucets are checked for compatibility and fit .
• Cabinets are reviewed for any adjustments required, as best can be determined.
• Overhang, general support and any personal preferences are discussed. Any refinements needed to cabinetry, etc., which will be required prior to installation of your countertops, will be discussed with you.
• Seam placement will be discussed.

Sink:

During installation, your undermount sink(s), if applicable, will be mounted under your stone. We will not plumb in the sink during installation We ask that the Plumber be Scheduled for the next day.. Please keep this in mind when scheduling your plumber to reconnect the water and drain. Also, cooktops and faucets, etc. will be dropped into place for confirmation of fit.

Project Information:

Below is a list of information we will ask for prior to the production process. We prefer to obtain all of this information / material at time of templating or very soon after.
• Sinks (we mayl bring undermount sinks back to the shop)
• Faucet make and model and placement
• Cooktop / Range make and model; cutout dimensions; downdraft when applicable
• Edge preference

Fabrication:

Prior to fabrication, we encourage you to approve your slabs. We will ask that you review and give final approval of the your slabs.. If your drawing submitted for your quote differs from your actual job we will let you know at this time and adjust the price accordingly.

Tear Out:

If your project requires that we tear out and remove your existing countertops, we will do so at time of installation. We will also disconnect your plumbing at time of tear out, so be sure not to use your dishwasher until your plumber has reconnected the water.

Installation:

At installation, we ask that you also clear the work area of any objects and clear a path for the installers to carry the granite. The installation phase can take the better part of a day; and can require some final cutouts to be made in your home. Please keep in mind that this is a major remodeling job, there may be some residual dust over the next couple of days, be sure to check items left in cabinets. We recommend the drawers be removed. Items under cooktop and sink cabinet must be removed to allow access. Some dust can result even though our installers are equipped to catch the majority of it.

Job Completion:

Your inspection of the finished job is very important. The lead installer will review the installation with you, answer any questions you may have.You will receive an invoice in the mail for payment of the final balance due for your project. You will also be given a bottle of cleaner to get you started with proper care of your granite.